PRIVACY POLICY

Introduction 

This Privacy Policy outlines how Eternal Balance LLP (we) collects, uses, discloses, and protects your personal data in accordance with the UK GDPR General Data Protection Regulation (The Data Protection Act 2018)

Information We Collect (Legal Basis for Processing) 

We only collect the following personal data when necessary and with a lawful basis:

Personal Information: We collect data that directly identifies you, such as your name, email address, phone number, only with your consent through form submissions or email requests. 

How We Use Your Information 

We clearly define the purposes for which we process your data: 

• Providing and Improving the Services: We process data to operate the Services, personalise your experience, and send information about updates. This is based on our legitimate interests to maintain and improve the Services. 

• Processing: We process data to answer enquiries, complete your payments and fulfil requests. 

• Communicating with You: We only process data to send newsletters or marketing information you can unsubscribe at any time. 

Disclosure of Your Information 

We will never share your data without your knowledge and only under strict conditions: 

• Trusted Third-Party Service Providers: We may share your data with processors bound by contractual obligations to protect your data (e.g., payment processors, data storage providers). 

• Legal Requirements: We may disclose data to comply with legal obligations or lawful requests. 

Your Rights Under UK GDPR

You have the following rights regarding your data: 

1. Right to Access: You can request a copy of your personal data at any time. 

2. Right to Rectification: You can request to rectify any inaccuracies in your data. 

3. Right to Erasure: You can request the deletion of your data under certain circumstances. 

4. Right to Restrict Processing: You can restrict how your data is processed. 

5. Right to Data Portability: You can request to receive your data in a transferable format. 

6. Right to Object: You can object to the processing of your data for marketing purposes. 

Data Retention 

We retain your data only for as long as necessary for the specific purpose it was collected.

We have a data retention policy available upon request. 

Security 

We implement appropriate technical and organisational measures to ensure the security of your data. 

Changes to this Privacy Policy 

We review and update this policy annually. 

Contact Us & Data Protection Officer 

John Quinn 

Eternal Balance LLP 

77 Renfrew Street, Glasgow, G2 3BZ 

0141 319 4351 

For any questions about this Policy or your data, or to exercise your rights, please contact us at info@eternalbalance.scot.

You can also contact our Data Protection Officer at John@eternalbalance.scot.